FAQ
Independence Square FAQs
Last Update: 9/22/25
Architectural
What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please submit your architectural request via TownSq .
Where do I find my community's architectural modification request form?
The architectural modification request form can be found under the Architectural Review section of TownSq.
What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted it will be reviewed by the Architectural Committee This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request complies with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.
What is the status of my application?
If you have not heard from the Community Manager or Architectural Committee within 21 days from the date of submission, please submit a request via TownSq
Board Meetings
How do I find out when the next Board meeting takes place?
Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents section of TownSq.
Common Area Maintenance
I need to report a maintenance issue to a common area in the community...
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
What is the trash/waste pick-up schedule for my community?
Trash and composting pick up weekly on Wednesdays, recycling every other Wednesday
How do I get electric/gas/water/trash service?
Trash service is provide by the Association
Water Service- Valley Water District
Gas & Electric Service- Xcel Energy
How do I get a mailbox key?
Please contact your local United States Postal Center for instructions on obtaining your mailbox key.
Compliance
I just received a violation notice. Who can I talk to about it?
Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com Additional contact information is available on the notice you received.
I need to report an issue with a neighbor's home.
Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.
When does your compliance driver come through our community?
The schedule will vary, our compliance drivers typically visit the community on a monthly basis.
Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Contacts
Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
- TownSq App: Submit a request via our web and mobile application.
- Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.
855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.
- Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com.
- Community Manager- Timothy Moore
How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.
Documents
Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Financial
What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin.co.com. Live Chat is available on our website at www.goodwin-co.com
How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
(CDISC) – Independence Square
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
- Login to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (CDISC) in the memo section of your check.
Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
From the web:
- Login to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
What is my property code?
Your Property Code is CDISC
What is the Management ID?
6587
When is my assessment due?
Assessments are due on the first of each month and considered late if not paid by the 10th of each month
Are there any fees associated with online payments?
When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Why does my account show a negative number?
A negative number means that you have a credit balance.
I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com.
Live Chat is available on our website at www.goodwin-co.com.
Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible.
What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.
Where can I find my account number?
You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.
Insurance
My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com
Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq
Owner Information
How do I update my contact information/mailing address?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com
Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq.
Resales
How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via Community Archives at communityarchives.com
How much does a lender questionnaire cost?
Visit the Community Archives at communityarchives.com for pricing.
Where do I obtain a resale certificate?
Resale Certificates can be ordered via Community Archives at communityarchives.com
I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via Community Archives at communityarchives.com
Rules/Regulations
What is the community's rental/leasing policy?
- Unit owners are responsible for their tenants or agents when leasing or renting their unit. Owners must provide tenants with copies of the association’s rules, regulations, and penalties. Owners are also required to provide the management company with the tenant’s name and contact information to ensure prompt access in case of urgent repairs or issues.
- Owners are liable for any fines or penalties incurred by their tenants. All leases and renewals must comply with the Declaration, Bylaws, Rules and Regulations, and Articles of Incorporation.
- Copies of leases, tenant contact information, and proof of renter’s insurance must be submitted to the management company within one week of leasing to a new tenant.
- Short-term rentals such as B&Bs or Airbnbs are not permitted in any unit within the association.
What is the community's pet policy?
Here is a summary of the pet policy for Independence Square Condominiums:
- Each unit may have no more than 2 dogs or 2 cats.
- Dogs and cats must be leashed in common areas and kept away from bushes and shrubs. Pet owners must immediately clean up pet waste.
- Pets must not make disturbing noises and cannot be confined in garages.
- Owners and tenants must carry proper liability insurance for their pets.
- Pit bull breeds are not allowed.
- All local laws regarding pets must be followed.
- If there are three complaints about noise, waste, or aggressive behavior, the pet may be required to be removed from the community.
- Owners are responsible for any damage caused by their pets to common areas, and if not repaired, the association will make repairs and charge the owner.
- The association reserves the right to adopt additional rules and regulations regarding pets.
Household pets (such as dogs and cats) are permitted, but no livestock or poultry may be kept. The association may adopt further rules as needed.
What is the community's parking policy?
- Each unit is allotted two parking spaces: one in front of the garage door and one in front of the porch or gate. These spaces are in the common area and owned by the association.
- Residents may only park in their own unit’s driveway.
- Parking is strictly prohibited in fire lanes, which are defined as the area two feet beyond the planters on the north and south sides of the landscape bricks. Vehicles parked in fire lanes will be towed at the owner’s expense.
- Residents are responsible for informing their guests where to park. If no space is available, guests must park on the street.
- Parking or driving on rocks or grass around the units is not allowed. Violators may be towed without notice and may be fined.
- Roll-offs, moving pods, or other storage containers are not allowed in the community without prior board approval, and if approved, may not remain for more than seven days
TownSq
What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
- Easily communicate with neighbors, community managers, and board members
- Manage your account and pay online
- Get up-to-date community news and events
- Request and review status of service inquiries
- Participate in community polls
- Access community forms and documents
And more…
How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:
Using a computer please Visit TownSq, you have two options to register:
Sign up with email: Enter email address and agree to the Terms of Use by checking the box to proceed then selecting continue. A confirmation email will be sent to the indicated email address, including the next steps. The confirmation email will expire in 1 hour.
If the confirmation email isn't received, click "Resend Email" after checking your spam folder. A link will be provided in the confirmation email in the event the "Complete Sign- Up" button does not redirect to the TownSq website.
Be sure to verify the “Community account information” is correct before clicking “Confirm”
Enter Password and Confirm password
Click on Sign up
Click Explore Town Sq
Sign up with Account Number: You will be prompted to enter the following information:
• Zip/Postal code
• Account number
Once finished, check the box “I agree with the Terms of Use” and select continue to proceed.
Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account
I'm getting an error when I try to register for TownSq:
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com.
Live Chat is available on our website at www.goodwin-co.com.
How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
I forgot my TownSq password, how can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.